Privacy policy

This Privacy Policy describes how Stichel (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”).

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a complaint, please contact us using the details below:

Email: helpdeskstichelstore@gmail.com
Phone: +91 9512246317
Address:
83–84, Ground Floor, Siddhivinayak Estate,
Near Anil Dying, Sahara Darwaja,
India

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your orders. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on site usage to improve our website and services.

Source of collection:
Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our service provider, Shopify.

Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

Order Information

Purpose of collection:
To provide products and services to you, process your payments, arrange shipping of your bags and related products, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and (where permitted) provide you with marketing related to our products and services.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and our payment, shipping and logistics partners.

Personal Information collected:
Name, billing address, shipping address, payment information, email address and phone number.

Customer Support Information

Purpose of collection:
To provide customer support and resolve issues related to your orders and services.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and our customer support tools.

Personal Information collected:
Name, contact information, order details and communication history.

Minors

The Site is not intended for individuals under the age of 16 years.
We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you.

For example:

  • We use Shopify to power our online store. Shopify collects and processes personal information as described in their privacy policy.

  • We may share your personal information with payment gateways, shipping partners and technology providers required to operate our bag store.

  • We may also share your personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your personal information to provide you with advertisements and marketing communications that may be relevant to your interests.

For example:

  • We use Google Analytics to understand how customers use our Site.

  • We may share information about your visits, purchases, and interactions with our advertisements with advertising partners.

You can learn more about how targeted advertising works by visiting the Network Advertising Initiative’s website.

You can opt out of targeted advertising by using the following links:

You can also visit:
https://optout.aboutads.info/

Using Personal Information

We use your personal information to operate our bag and accessories store, including:

  • Offering products for sale

  • Processing payments

  • Shipping and delivering your orders

  • Providing customer support

  • Communicating with you

  • Improving our website and services

  • Sending promotional and marketing communications (where permitted)

Lawful Basis (GDPR – European Union)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent

  • Performance of a contract between you and us

  • Compliance with legal obligations

  • Protection of your vital interests

  • Performance of a task carried out in the public interest

  • Our legitimate business interests, provided they do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, where such decision-making produces legal or similarly significant effects.

We do not use fully automated decision-making that has a legal or significant effect on you.

Shopify may use limited automated decision-making for fraud prevention purposes, such as:

  • Temporary blocking of IP addresses associated with repeated failed transactions

  • Temporary blocking of payment cards associated with suspicious activity

Your Rights – GDPR

If you are a resident of the EEA, you have the right to:

  • Access the personal information we hold about you

  • Request correction, updating, or deletion of your personal information

  • Request data portability

To exercise these rights, please contact us using the details provided above.

Your personal information may be processed initially in Ireland and then transferred outside Europe, including to Canada and the United States, for storage and processing. Shopify ensures appropriate safeguards are in place for such transfers.

Your Rights – CCPA (California)

If you are a resident of California, you have the right to:

  • Know what personal information we collect about you

  • Request access to your personal information

  • Request correction or deletion of your personal information

If you would like to exercise these rights, please contact us at the details listed above.

You may also designate an authorized agent to submit a request on your behalf.

Cookies

A cookie is a small amount of information that is downloaded to your device when you visit our Site.
We use functional, performance, advertising, and social media cookies to improve your browsing experience and to understand how visitors use our website.

Cookies help us:

  • Remember your preferences

  • Improve site performance

  • Analyze traffic and usage

  • Deliver relevant advertisements

You can control and manage cookies through your browser settings.

For more information about the cookies used by Shopify, please refer to Shopify’s cookie policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices, legal requirements, or operational needs. Any updates will be posted on this page.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact details provided above.
We will review and respond to your complaint as required by applicable law.

Stichel – Bags & Accessories Store
Email: helpdeskstichelstore@gmail.com
Phone: +91 9512246317
Address: 83–84, Ground Floor, Siddhivinayak Estate, Near Anil Dying, Sahara Darwaja, India