Refund policy

At Stichel, customer satisfaction is important to us.
Please read our Return & Refund Policy carefully before placing your order.

Return Policy

We offer a 7-day return policy from the date you receive your order.

Returns are accepted only in case of damaged or defective products.

👉 Customized bags are not eligible for return or refund, except in cases where:

  • the product is damaged, or

  • there is a mistake from our side.

Eligibility for Return

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused and unworn

  • With original tags attached

  • In original packaging

  • With a valid proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: parasdomadiya2@gmail.com

Once your return request is approved, we will email you the return instructions and return address.

⚠️ Please note:

  • Customers are responsible for the return shipping cost.

  • Items sent back without first requesting a return will not be accepted.

  • The return address will be shared only after approval.

Damaged, Defective or Wrong Item

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and resolve it.

Non-Returnable / Non-Refundable / Non-Exchangeable Items

The following items are not eligible for return, refund or exchange:

  • Customized bags with name or personalisation (unless damaged or incorrectly made by us)

  • Sale, offer or discounted items

  • Gift cards

Exchanges

We do not offer direct exchanges.

The fastest way to get another item is to return the eligible product (if approved) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to reflect the amount in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

helpdeskstichelstore@gmail.com

Cancellation Policy

All Stichel bags are made-to-order.

To reduce manufacturing time, customization and preparation begins immediately after placing prepaid and partial COD orders.

Therefore:

➡️ In case of cancellation, only 50% of the order amount will be refunded.

We kindly request customers to place customized orders only after confirming all details and being sure about the purchase.